Portfolio - amunns

About me

I'm a 23-year-old tech enthusiast, who is driven by a passion for innovation and a desire to stay ahead of the curve. My job as a technical customer success executive at Defense.com allows me to combine my love for all things cyber and helping non technical people with technology.

I'm always looking for new challenges and opportunities to grow, and I'm currently diving deep into the world of artificial intelligence, focusing on text and image generation. I'm also exploring the possibilities of 3D printing, particularly in the realm of personalization. To keep my skills sharp, I'm continuously learning and expanding my knowledge by diving into coding languages and frameworks such as Python, JavaScript, and CSS.

What i'm up to

WoahAI

We're a digital design consultancy house with over 10 years of experience and a team of experts specialize in creating digital design solutions.
Bulletproof Cyber Security

This is my current 9-5, working as a TCSE at a cyber security SaaS platform, penetration testing and consulting company.
Automated Trading

I'm learning MQL4 to build automated trading bots and alerts that can be delivered via Telegram.
Traveling

I enjoy visiting new countries and experiencing different cultures. Currently at 11 countries, planning to add 2 a year.

Testimonials

Oliver Sly

Where to start with WoahAI? It's a great platform that is surprisingly affordable. I was hesitant to dive into using AI because of the costs, but WoahAI made it so easy and accessible. With their free workshops and low-cost plans, I've been able to take advantage of all the features they offer without breaking the bank. Highly recommend!
Josie Blanch

I've been using WoahAI for a few months now and I'm absolutely blown away by the results. The image generation is beautiful and unique, the editing tools are easy to use and the customer support is top notch. It's quickly become an indispensable part of my business that I couldn't imagine living without.
Emily Davies

Honestly, the customer service is second to none. Whenever I had a question or needed help, their customer support team was always there to help. They were friendly and knowledgeable and always solved my issues quickly. I'm thankful for the amazing service they provide!
Henry william

It was all a bit confusing at first, but once I got the hang of it, I was totally hooked. It's a great way to get creative with AI if you aren't the creative type.

Certifications

Resume

Experience

Co Founder, WoahAI, Herts, Florida
2022 - Present
At WoahAI, our mission is to make the power of artificial intelligence easily accessible to everyone. Our company was founded by myself and my co-founder Ryan with the goal of bringing the beauty and capability of AI to the fingertips of our customers. We have achieved this by creating tens of thousands of custom, highly-detailed and beautifully curated images. We have a deep understanding and expertise in the field of Artificial Intelligence and we are constantly researching and experimenting with new tools and techniques to improve our offerings.We understand the importance of staying up- to - date with the latest advancements in AI and we are passionate about staying ahead of the curve to provide our customers with the best possible results!
Project Managment, Bulletpoof Cyber Ltd, Defense.com, Herts
2023 — Present
As a customer success and technical support representative for a cyber security SaaS platform, my main responsibilities include ensuring that our customers are effectively utilizing our software and addressing any technical issues or concerns that they may have. This includes providing troubleshooting assistance, answering product-related questions, and working with our development team to resolve any bugs or glitches in the platform.In addition to customer success and technical support, I also play a key role in managing projects related to Penetration Testing, SIEM, and DPO(Data Protection Officer) for our business.This includes coordinating with our internal teams and external partners to ensure that these projects are completed on time and within budget, and that they meet the specific requirements and expectations of our customers.This also includes monitoring progress, identifying and addressing any issues that arise, and communicating regularly with stakeholders to keep them informed of progress and any potential risks or delays.
Co Founder, ATPS, Herts
2020 — Present
As Co-Founder and CTO/CIO of A&T Printing Solutions, I am responsible for providing 3D printing solutions to B2B customers and printed products to B2C customers. The company's focus on personality is the main focus within the B2C business, and we achieve this by stocking over 10 colors at any time, having a wide range of categories, and offering extras such as multi-color prints, date or name personalization, resin or varnish finishes, timelapse of the print, and fast track service. Myself and my partner Tyrese operate the business, and we share the roles of CEO, CFO and LEGAL. Tyrese fulfills the roles of CMO and COO. We are successfully running the business and having a lot of fun along the way. With our diverse set of roles and responsibilities, we are able to bring our unique perspectives and skillsets to the table, which has been a key to our success.
Technical Support Advisor, Motocaddy, Essex
2021 — 2022
As a technical support representative, my main responsibilities include providing assistance to customers, service agents and internal staff through various forms of communication such as phone, in-person, email and live chat. My role involved working with a diverse range of customers, including direct customers and a network of service agents across the UK. I was also responsible for providing remote diagnosis and troubleshooting for a wide range of electric golf trolleys and accessories, dating back to 2008. My knowledge of the product catalogue, consisting of over 25 electric golf trolleys and 30+ accessories, allowed me to quickly and effectively diagnose issues and provide solutions.I was able to achieve this within 6 months of joining the company, which demonstrated my ability to quickly adapt and learn the products and their technical aspects, and provide the highest level of customer service by being proactive, responsive, and helpful!
Information Technology Technician, Biggleswade Academy
2020 — 2021
As an IT Support Technician at Biggleswade Academy, I was responsible for a wide range of technical support tasks, including 1st and 2nd line support, hardware and software troubleshooting, and escalating tasks as needed. I also had experience with Active Directory tasks, such as creating and removing user accounts, as well as managing G-Suite and anti-virus software. I was also responsible for sending daily emails to school staff, maintaining Service Level Agreements (SLAs) and reaching Key Performance Indicators (KPIs). Additionally, My manager and I were tasked with transitioning pupils from in-class learning to remote learning due to COVID-19 restrictions. We achieved this by imaging and deploying mobile devices, such as iPads, alongside Chromebooks issued by the Department of Education. I also gained valuable experience in other areas such as networking hardware and protocols, hardware troubleshooting, and working with children. My technical skills and experience have been honed through hands-on experience and have prepared me well for my next role in IT support.
Infrastructure Technician, Everest, N.London
2018 — 2020
During my time at Everest, I was exposed to a wide variety of tools and techniques that were required for my job role as IT Support Engineer. Some of the key tools and technologies that I became proficient in include ConnectWise (a ticketing system), Asset Manager, Microsoft System Center Configuration Manager, Active Directory, Webroot SecureAnywhere (Anti-Virus Admin) and many others. My daily responsibilities as an IT Support Engineer included a variety of tasks such as Active Directory Administration(Starter/ Leaver / Edit), first - line activities, software and hardware related, which were conducted both remotely and in person.I was also responsible for imaging hardware for sales staff and ensuring that SLA & KPI standards were kept by practicing good ticket management and escalation protocols.As part of my role, I was responsible for handling software and hardware related issues, troubleshooting and resolving technical problems, and providing guidance and training to other team members!
McDonalds, Herts
2016 — 2018
My responsibilities at McDonalds were varied. It would go from customer care and speaking with the customers to being on the fryer. I felt this was good because it gave me a broad knowledge of the company and how it is ran.

Education

L3 Ext Diploma in Business, D*D*D*, NHC, Hertfordshire
2016 — 2018
This 2-year course provided me with a comprehensive understanding of the foundations of business. The course covered a wide range of topics, such as Exploring Business, Managing an Event, International Business, Digital/Online Marketing, Running a Promotion, Pitching a New Business, Investigating Corporate Social Responsibility, Work Experience in Business, and Supply Chain/Procurement.I was able to learn about the various strategies and techniques used in business, as well as the various tools and technologies that are used to support decision- making and operations. Additionally, I gained practical experience through various projects, such as developing marketing campaigns, managing events, and running a promotion, which helped me to apply the knowledge I gained in a real - world setting.Overall, this course has provided me with a solid foundation in business and has prepared me well for further education or a career in this field!
St Chris, Hertfordshire
2015 — 2017
Attending St Chris eight years ago was an experience that I will always cherish. The school's leafy, 25-acre campus provided a beautiful and peaceful setting for learning, and the facilities were top-notch - from the modern IT suites to the onsite swimming pool, extensive grounds and pitches, and even a ceramics studio and photography dark room. What made St Chris truly special was its ethos. The school believed in an informal approach, where everyone was called by their first name, there was no uniform, and a strong emphasis was placed on promoting democracy at all levels of the school. This meant that everyone's voice was heard and respected, from the youngest member of the nursery to the chair of governors.
Kingshott School, Hertfordshire
2010 — 2014
During my time in school, I was actively involved in a variety of activities and societies. I was a part of the School Council, which provided me with the opportunity to work closely with school administration and staff to plan and organize events and activities that benefit the student body. I was also a part of the Eco- Committee, which focused on promoting environmental awareness and sustainability within the school community.I participated in various initiatives such as organizing recycling programs, planting trees and creating awareness campaigns. I was also part of the South Africa Exchange Program which gave me the opportunity to learn about different cultures, customs and ways of life, and also helped me to develop a global perspective!